TruePay Technologies Limited
How TruePay Technologies Limited Uses Cookies & Tracking Technologies
TruePay Technologies Limited ('TruePay', 'we', 'us') uses cookies and similar tracking technologies on our website and mobile Platform. This Cookie Policy explains what cookies are, which ones we use, why we use them, and how you can manage your preferences.
This Cookie Policy forms part of our Privacy Policy and should be read alongside it. Both documents are available at www.truepay.live/legal.
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, to provide security, and to give website operators information about how users interact with their platform.
In addition to cookies, we may use similar technologies such as web beacons (clear pixels), local storage, and device fingerprinting for equivalent purposes. References to 'cookies' in this Policy include all such technologies unless otherwise stated.
| Cookie Type | Category | Can Be Disabled? | Purpose | Example Names |
|---|---|---|---|---|
| Strictly Necessary Cookies | Essential | No - cannot be disabled | Required for the Platform to function. They enable core features such as user authentication, session management, security (CSRF protection), and fraud detection. | truepay_session, csrf_token, auth_token, security_id |
| Functional Cookies | Preference | Yes - via Cookie Settings | Remember your preferences and choices to personalise your experience, such as your preferred language, currency, and login method. | user_prefs, lang_pref, currency_pref |
| Performance & Analytics Cookies | Analytics | Yes - via Cookie Settings | Collect aggregated, anonymised information about how users interact with the Platform - pages visited, time spent, and errors encountered. | tp_analytics, _ga (Google Analytics - anonymised), perf_tracker |
| Security & Fraud Prevention Cookies | Security | No - essential for protection | Used by fraud detection and risk management systems to identify suspicious behaviour, bot traffic, and unauthorised access attempts. | fp_risk, device_id, bot_check |
| Marketing & Targeting Cookies | Marketing | Yes - require explicit consent | May be used to deliver relevant advertising and measure campaign effectiveness. We only place these cookies with your explicit prior consent and do not share cookie-derived data with advertisers for profiling purposes. | tp_mkt, adref (consent-gated) |
| Cookie Type | Retention Period |
|---|---|
| Session cookies | Deleted automatically when you close your browser. |
| Persistent cookies - security & functional | Up to 12 months. |
| Analytics cookies | Up to 13 months (rolling), then automatically purged. |
| Marketing / consent cookies | Up to 12 months from the date of consent; refreshed only on re-consent. |
Some cookies on the Platform are placed by carefully selected third-party service providers. These third parties have their own privacy and cookie policies which we recommend you review:
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Analytics - anonymised | policies.google.com/privacy |
| Cloudflare | Security / DDoS protection | cloudflare.com/privacypolicy |
| Stripe / Payment Processors | Payment security & fraud prevention | stripe.com/privacy |
| Intercom (if applicable) | Customer support chat | intercom.com/legal/privacy |
6.1 Cookie Consent Banner: When you first visit the Platform, a cookie consent banner will appear. You can choose to accept all cookies, accept only strictly necessary cookies, or customise your preferences by category. Your choice will be stored and respected on future visits.
6.2 Changing Your Preferences: You can update your cookie preferences at any time via the 'Cookie Settings' link in the footer of our website. You may also clear cookies already placed using your browser settings.
6.3 Browser Controls: Most browsers allow you to control cookies through their settings.
Some browsers offer a 'Do Not Track' (DNT) signal. As there is currently no agreed industry standard for how to respond to DNT signals, our Platform does not alter its behaviour based on a DNT signal. We instead rely on your explicit cookie consent as described above.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in law, or updates to our Platform. Material changes will be notified through the cookie consent banner and/or a notice on the Platform. The current version is always available at www.truepay.live/legal.
If you have any questions about our use of cookies or this Cookie Policy, please contact our Privacy team at [email protected] or write to us at: TruePay Technologies Limited, P.O. Box 39, 80120 - Samburu, Kwale County, Kenya.
This Cookie Policy was last reviewed and approved by the Board of TruePay Technologies Limited on 02 May 2026.